Last Updated: July 4, 2026
This Privacy Policy explains how EZIMOTO (“EZIMOTO,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information when you visit www.ezimoto.com, place an order, create an account, contact us, subscribe to communications, request support, submit a return or warranty request, or otherwise interact with our website, products, and services.
By using www.ezimoto.com, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
For privacy questions, customer service matters, legal notices, return requests, and warranty claims, please contact us at:
EZIMOTO
Website: www.ezimoto.com
Email: giacomohu079@gmail.com
Email communication shall be considered our primary official communication method unless otherwise required by applicable law.
- Information We Collect
We may collect personal information directly from you, automatically through our website, or from third-party service providers that help us operate our business.
a. Information you provide directly
This may include your name, email address, phone number, billing address, shipping address, account login information, order details, payment status, customer service messages, return requests, warranty claims, product reviews, survey responses, photos, videos, and any other information you choose to provide.
b. Order and transaction information
When you place an order, we collect information necessary to process, confirm, fulfill, ship, deliver, support, refund, replace, or investigate that order. This may include product names, quantities, order number, shipping method, tracking information, delivery status, payment status, refund status, fraud screening results, customer communications, and order history.
c. Payment information
Payments are processed by third-party payment service providers. We do not intentionally store your full credit card number, full payment card details, or full payment credentials on our own servers. Payment data is handled by payment processors according to their own terms, security standards, and privacy policies.
d. Automatically collected information
When you visit our website, we may automatically collect information such as your IP address, browser type, device type, operating system, language settings, referring website, pages viewed, time spent on pages, click behavior, approximate location, cookies, identifiers, and similar technical information.
e. Cookies and similar technologies
We may use cookies, pixels, tags, analytics tools, advertising technologies, session identifiers, and similar technologies to operate the website, remember your preferences, enable cart and checkout functions, improve website performance, prevent fraud, measure marketing effectiveness, and personalize your experience.
- How We Use Your Information
We may use your information for the following purposes:
- To operate, maintain, and improve www.ezimoto.com.
- To process, confirm, ship, deliver, and support your orders.
- To communicate with you about orders, shipping, delivery, returns, refunds, warranty claims, product questions, account issues, and customer service matters.
- To verify payment, prevent fraud, reduce chargeback risk, protect against abuse, and secure our website.
- To manage customer accounts and shopping carts.
- To provide product support, troubleshooting, replacement parts, repair assistance, and warranty service.
- To improve our products, packaging, website, manuals, services, customer experience, and marketing.
- To send marketing emails, promotional offers, product updates, and related communications where permitted by law.
- To personalize content, product recommendations, advertisements, and website features.
- To comply with tax, accounting, customs, import/export, consumer protection, product safety, privacy, and other legal obligations.
- To respond to lawful requests from government authorities, regulators, courts, payment processors, logistics providers, and dispute resolution bodies.
- To enforce our Terms of Service, Refund & Return Policy, warranty terms, product instructions, and other policies.
- To protect the rights, safety, property, and legitimate interests of EZIMOTO, our customers, service providers, and third parties.
- Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we may process your information based on one or more of the following grounds:
- Performance of a contract, such as processing and fulfilling your order.
- Legitimate business interests, such as fraud prevention, customer service, website improvement, business analytics, safety, and legal protection.
- Compliance with legal obligations.
- Your consent, such as for certain marketing communications or optional cookies.
- Protection of legal claims, rights, safety, and interests.
- How We Share Information
We do not sell your personal information in exchange for money. However, we may share personal information with third parties when necessary for business, legal, operational, security, marketing, payment, logistics, or service-related purposes.
These third parties may include:
- Payment processors and fraud prevention providers.
- Shipping carriers, postal services, warehouses, and fulfillment partners.
- Website hosting providers, e-commerce platforms, and technical service providers.
- Email, customer service, marketing, analytics, and advertising platforms.
- Product support, repair, inspection, and warranty service providers.
- Customs brokers, import/export service providers, and tax-related service providers.
- Professional advisers, including lawyers, accountants, auditors, insurers, and compliance consultants.
- Government authorities, regulators, courts, law enforcement, customs agencies, or dispute resolution bodies when required or permitted by law.
- Banks, card issuers, payment processors, and chargeback or dispute resolution providers.
- Business successors, buyers, investors, or assignees in connection with a merger, acquisition, restructuring, financing, sale of assets, or business transfer.
Third-party service providers may process your information according to their own terms, privacy policies, and legal obligations.
- International Data Transfers
EZIMOTO may operate internationally. Your personal information may be transferred to, stored in, or processed in countries or regions outside your country of residence.
These countries or regions may have privacy and data protection laws that differ from those in your jurisdiction. By using our website or placing an order, you understand that international transfers may be necessary to process payments, fulfill orders, arrange shipping, provide customer support, manage returns, operate the website, prevent fraud, comply with legal obligations, and protect our rights.
Where required by applicable law, we will use appropriate safeguards for international transfers.
- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of information and the reason we need it. We may retain information for order fulfillment, customer support, warranty handling, tax records, accounting records, fraud prevention, chargeback defense, customs records, legal compliance, dispute resolution, product safety records, and enforcement of our agreements.
We may also retain limited records where necessary to prevent fraud, abuse, repeated policy violations, or unauthorized claims.
- Marketing Communications
If you subscribe to marketing emails or otherwise consent to receive marketing communications, we may send you product updates, promotional offers, new product announcements, and related content.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at giacomohu079@gmail.com.
Even if you unsubscribe from marketing communications, we may still send non-marketing messages related to orders, delivery, account security, returns, refunds, warranty claims, safety notices, product recalls, legal matters, or customer service.
- Cookies
Our website may use cookies and similar technologies for essential website functions, analytics, advertising, personalization, security, and fraud prevention.
You can control cookies through your browser settings. However, disabling cookies may affect website functions, including account login, cart features, checkout, saved preferences, and order processing.
Where required by applicable law, we may ask for your consent before using certain non-essential cookies.
- Your Privacy Rights
Depending on your location, you may have certain privacy rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request restriction of certain processing.
- Object to certain processing.
- Request a copy of certain personal information.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Opt out of certain advertising, sale, or sharing practices where applicable.
These rights may be subject to identity verification, legal limitations, and exceptions. For example, we may need to retain certain information to complete transactions, provide customer support, comply with tax or legal obligations, prevent fraud, resolve disputes, manage product safety obligations, or enforce our agreements.
To exercise privacy rights, please contact us at giacomohu079@gmail.com.
- California Privacy Notice
If you are a California resident and applicable California privacy law applies to us, you may have additional rights, including the right to know, access, correct, delete, opt out of certain sales or sharing of personal information, limit certain uses of sensitive personal information where applicable, and not be discriminated against for exercising your privacy rights.
We do not knowingly sell personal information in exchange for money. If any advertising, analytics, or cookie activity is considered a “sale” or “sharing” under applicable California law, you may have the right to opt out.
To submit a California privacy request, please contact us at giacomohu079@gmail.com with the subject line “California Privacy Request.”
- European Economic Area, United Kingdom, and Similar Jurisdictions
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy rights, you may have additional rights under applicable data protection law.
Depending on the circumstances, these may include the right to request access, correction, deletion, portability, restriction, objection, and withdrawal of consent.
We may ask for information to verify your identity before processing the request. We may also refuse or limit a request where permitted by law, such as where retention is necessary for legal compliance, fraud prevention, order records, dispute resolution, product safety, or legal claims.
- Hong Kong Privacy Rights
Where the Personal Data (Privacy) Ordinance of Hong Kong applies, you may have the right to request access to and correction of your personal data, subject to applicable legal requirements and exemptions.
To submit a data access or correction request, please contact us at giacomohu079@gmail.com.
- Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no website, internet transmission, payment system, email system, or electronic storage method is completely secure. To the maximum extent permitted by law, EZIMOTO is not responsible for unauthorized access, security incidents, or data loss caused by events outside our reasonable control.
- Children’s Privacy
Our website, products, and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
- Third-Party Links
Our website may contain links to third-party websites, payment platforms, social media pages, apps, tools, or services.
We are not responsible for the privacy practices, content, security, availability, or policies of any third-party website or service. Your use of third-party services is governed by their own terms and privacy policies.
- Product Safety, Fraud, and Legal Records
Because EZIMOTO sells functional motorcycle-related products and electrical products, we may retain order, communication, product support, and warranty information where reasonably necessary for safety, recall, product improvement, legal defense, fraud prevention, chargeback disputes, or compliance with applicable product safety obligations.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of www.ezimoto.com after changes are posted means you accept the updated Privacy Policy, to the extent permitted by law.
- Contact Us
If you have questions about this Privacy Policy or wish to exercise privacy rights, please contact us at:
EZIMOTO
Website: www.ezimoto.com
Email: giacomohu079@gmail.com
For legal notices, customer service matters, privacy requests, return requests, and warranty claims, email communication shall be considered the primary official communication method unless otherwise required by applicable law.