REFUND & RETURN POLICY

Last Updated: July 4, 2026

This Refund & Return Policy applies to purchases made directly from www.ezimoto.com.

If you purchased an EZIMOTO product from Amazon, a distributor, dealer, marketplace, retail store, or any third-party platform, please contact the original seller directly. Their return, refund, warranty, and customer service policies will apply.

By placing an order on www.ezimoto.com, you agree to this Refund & Return Policy.

1. General Policy

EZIMOTO sells functional motorcycle-related products, including motorcycle stands, helmet dryers, motorcycle accessories, adapters, parts, and related items. These products may be affected by installation, fitment, handling, vehicle condition, surface condition, electrical environment, storage, and user operation.

For this reason, returns are accepted only under the conditions described in this policy, unless otherwise required by applicable law.

To the maximum extent permitted by law, EZIMOTO reserves the right to refuse any return, refund, exchange, replacement, or warranty claim that does not comply with this policy.

2. Return Window

Unless otherwise required by applicable law, eligible non-defective items may be returned within 30 days after delivery.

To qualify for a return, the item must be:

• Purchased directly from www.ezimoto.com.
• Returned within the applicable return period.
• Unused, uninstalled, clean, undamaged, unmodified, and in resalable condition.
• Returned with all original packaging, accessories, parts, adapters, pins, manuals, labels, protective materials, and proof of purchase.
• Approved by EZIMOTO in advance through a valid return authorization.

Returns sent without prior authorization may be refused, delayed, returned to sender, or rejected.

3. Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any mandatory consumer rights that cannot be excluded under applicable law.

If a mandatory local law gives you a stronger right to cancel, return, repair, replacement, refund, or other remedy, that mandatory law will apply only to the extent required.

4. European Union Consumer Right of Withdrawal

If you are a consumer located in the European Union and applicable EU consumer law applies to your purchase, you may have the right to withdraw from your distance purchase within 14 days without giving a reason, subject to applicable legal conditions and exceptions.

The withdrawal period generally starts from the day you, or a person designated by you, receives the goods.

To exercise this right, you must contact us at giacomohu079@gmail.com before the withdrawal period expires.

Unless otherwise required by law, the customer is responsible for return shipping costs. Products must be returned without undue delay and in accordance with our return instructions.

If the returned product has been used, installed, damaged, modified, contaminated, handled beyond what is necessary to inspect the nature and characteristics of the product, or returned incomplete, we may reduce the refund to reflect loss of value, to the extent permitted by law.

Certain products may be excluded from withdrawal rights where permitted by law, including customized products, made-to-order products, sealed goods that are not suitable for return for health or hygiene reasons once opened, and other legally excluded categories.

5. How to Request a Return

To request a return, contact us at giacomohu079@gmail.com before sending anything back.

Please include:

• Order number.
• Full name and email address used for the order.
• Product name.
• Reason for return.
• Photos and/or videos showing the product condition.
• Photos of the packaging, shipping label, and any visible damage, if applicable.

If your return request is approved, we will provide return instructions and, where applicable, a return authorization number.

Approval of a return request does not guarantee a refund. The returned product must be received, inspected, and approved before any refund is issued.

6. Non-Returnable Items

Unless otherwise required by applicable law, the following items are not eligible for return or refund:

• Installed, used, scratched, damaged, dirty, contaminated, modified, repaired, disassembled, or incomplete products.
• Motorcycle stands, adapters, pins, brackets, wheels, or accessories that have been installed, loaded, used on a motorcycle, or marked by tools or contact pressure.
• Electrical products, helmet dryers, electronic accessories, or hygiene-related products that have been opened, used, contaminated, damaged, modified, or returned without complete packaging.
• Customized, special-order, made-to-order, engraved, private-label, co-branded, limited edition, sample, clearance, final-sale, or promotional items.
• Spare parts, replacement parts, consumables, accessories, gifts, and free items.
• Products purchased from third-party sellers, dealers, distributors, marketplaces, or retail stores.
• Products returned without authorization.
• Products damaged due to improper return packaging or return shipping.
• Products with missing manuals, accessories, adapters, pins, packaging, labels, or protective materials.

1. Buyer’s Responsibility for Product Compatibility

Before purchasing, the customer is responsible for confirming that the selected product is suitable for their motorcycle, garage environment, intended use, wheel type, swingarm type, adapter size, pin size, load requirement, voltage requirement, plug type, and local conditions.

Product descriptions, compatibility references, photos, videos, measurements, diagrams, charts, recommendations, and customer support suggestions are provided for general reference only.

Motorcycle models, model years, swingarm designs, wheel hubs, axle sizes, aftermarket modifications, regional versions, and owner-installed parts may vary.

To the maximum extent permitted by law, EZIMOTO is not responsible for returns, damage, installation problems, fitment issues, safety issues, or additional costs caused by incorrect product selection, incorrect measurements, modified motorcycles, incompatible accessories, improper installation, or failure to verify compatibility before purchase.

8. Return Shipping Costs

Unless the return is caused by our confirmed error, a verified defective product, or a mandatory legal requirement, the customer is responsible for all return shipping costs.

The customer is also responsible for customs duties, taxes, brokerage fees, insurance, packaging costs, remote area fees, storage fees, and any other return-related charges.

Original shipping fees, expedited shipping fees, insurance fees, customs duties, taxes, handling fees, transaction fees, currency conversion fees, and payment processing fees are non-refundable unless otherwise required by applicable law.

We recommend using a trackable and insured shipping method. EZIMOTO is not responsible for lost, delayed, damaged, misdelivered, refused, or seized return shipments.

9. Inspection and Refund Approval

All returned products are subject to inspection after arrival.

We may reduce, refuse, or deny a refund if the returned product is:

• Used, installed, scratched, dirty, contaminated, damaged, modified, repaired, disassembled, incomplete, or not in resalable condition.
• Missing original packaging, accessories, adapters, pins, parts, manuals, labels, or protective materials.
• Damaged during return shipping due to insufficient packaging.
• Different from the product originally shipped.
• Returned after the approved return period.
• Returned without authorization.
• Suspected of fraud, abuse, chargeback misuse, return policy manipulation, or false claims.

If a return is approved after inspection, the refund will be issued to the original payment method where possible.

Refund processing times may vary depending on payment processor, bank, card issuer, currency conversion, and platform processing rules.

10. Restocking Fee

To the maximum extent permitted by law, approved non-defective returns may be subject to a restocking fee of up to 25% of the product price.

The restocking fee may cover inspection, testing, repackaging, missing packaging, warehouse handling, payment processing costs, and loss of resale value.

A restocking fee may be higher or the refund may be refused if the product is returned used, installed, damaged, incomplete, contaminated, or materially devalued, to the extent permitted by law.

11. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us at giacomohu079@gmail.com within 72 hours after delivery.

Please include:

• Order number.
• Clear photos of the outer shipping box.
• Clear photos of the shipping label.
• Clear photos and/or videos of the product, damage, defect, missing parts, or incorrect item.
• A clear description of the issue.

Please keep all packaging materials. The shipping carrier, insurer, warehouse, or payment processor may require inspection of the packaging and product.

Failure to report shipping damage, missing items, or incorrect items promptly may affect our ability to approve a replacement, refund, carrier claim, or warranty claim, unless otherwise required by applicable law.

12. Warranty-Related Issues

A product issue is not automatically eligible for a refund.

Depending on the situation, EZIMOTO may choose, at its discretion and to the extent permitted by law, to provide troubleshooting support, replacement parts, repair instructions, repair service, replacement, store credit, partial refund, or refund.

Warranty coverage, if any, applies only to confirmed manufacturing defects under normal use and does not cover:

• Normal wear and tear.
• Cosmetic marks, minor scratches, packaging damage, or appearance issues that do not affect normal function.
• Improper installation, assembly, adjustment, storage, maintenance, or use.
• Incorrect product selection or incompatible motorcycle fitment.
• Use on modified motorcycles or with incompatible aftermarket parts.
• Overload, impact, dropping, collision, accident, aggressive movement, or misuse.
• Use on uneven, soft, sloped, wet, slippery, unstable, or unsafe surfaces.
• Unauthorized repair, modification, disassembly, alteration, or replacement of parts.
• Damage caused by water, moisture, heat, chemicals, corrosion, UV exposure, fire, power surge, incorrect voltage, incorrect plug, unstable power supply, or improper storage.
• Commercial, rental, motorsport, racing, stunt, workshop, or abnormal use unless expressly approved by EZIMOTO in writing.
• Failure to follow product instructions, safety warnings, manuals, or customer support guidance.

1. Exchanges

We may offer an exchange at our discretion if the requested replacement product is available.

The customer may be responsible for return shipping, replacement shipping, price differences, taxes, duties, customs fees, and other related costs unless otherwise required by law.

14. Order Cancellations

You may request order cancellation before the order is shipped, packed, processed for fulfillment, or submitted to a warehouse.

Once an order has been packed, shipped, handed to a carrier, assigned tracking, or submitted for fulfillment, cancellation may no longer be possible.

If cancellation is approved, payment processing fees, currency conversion fees, transaction fees, and other non-refundable third-party fees may be deducted where permitted by law.

15. Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, returned due to incorrect address, failed delivery, customs refusal, unpaid duties, unpaid taxes, unpaid carrier fees, import restrictions, or customer non-response, we may deduct from any refund all shipping costs, return shipping costs, customs duties, taxes, brokerage fees, carrier fees, storage fees, handling fees, and other related charges.

If the package is abandoned, destroyed, seized, lost, or not returned to us, no refund may be issued unless otherwise required by law.

16. Customs, Import Duties, and Local Compliance

International customers are responsible for checking whether the product can be legally imported, purchased, used, and installed in their country or region.

Customers are responsible for all customs duties, import taxes, VAT, GST, brokerage fees, clearance fees, local compliance requirements, and other charges imposed by their country or region.

EZIMOTO is not responsible for delays, seizures, penalties, import refusal, additional fees, or failed delivery caused by customs, import restrictions, incorrect customer information, unpaid duties, or local regulatory requirements.

17. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first at giacomohu079@gmail.com so we can attempt to resolve it.

Filing a chargeback or payment dispute without first contacting us may delay resolution. We reserve the right to provide order records, tracking information, delivery confirmation, customer communications, photos, videos, policy records, product information, and other evidence to payment processors, banks, card issuers, and dispute resolution providers.

18. Abuse of Return Policy

We reserve the right to refuse service, cancel orders, limit purchases, reject returns, deny refunds, close accounts, or take legal action if we detect or reasonably suspect:

• Return abuse.
• Fraudulent claims.
• False damage reports.
• False defective product claims.
• Chargeback abuse.
• Warranty abuse.
• Repeated returns after use.
• Product swapping.
• Policy manipulation.
• Suspicious payment activity.
• Unauthorized resale activity.
• Violation of our Terms of Service.

1. Final Decision

To the maximum extent permitted by law, EZIMOTO reserves the right to make the final decision regarding return approval, refund amount, replacement, repair, warranty support, and claim handling based on the evidence available, product inspection, order history, customer communications, shipping records, and applicable law.

20. Contact Us

For return, refund, cancellation, or warranty support, please contact us at:

EZIMOTO
Website: www.ezimoto.com
Email: giacomohu079@gmail.com